At PONO, our number one priority is to develop long-lasting, meaningful relationships with our customers, so believe us when we say we are here to help, no matter what! We do our best to respond to all messages within one working day.

Our phone number is 646-661-4111.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Additional Information

If you are an online customer, we urge you to reach out via our online chat for immediate assistance.

If you have any questions about our company or products, please call 646-661-4111 or email us at Mondays through Fridays, from 9:00AM to 5:00PM, except for holidays.

If you have any concerns about an order you have placed or item you have received, please email us at

If you’d like to learn more about PONO, opening an account with us, or how we support our valued retailers, please email us at

If you’re a blogger, editor, reporter, and/or journalist, please email us at Interviews, photography, product loans, and more are all available to you.

If you’re a stylist, costume designer, or wardrobe coordinator for film, print, television, or the red carpet, we’d love to show you our line—plus some exclusives. Please contact us at