Customer Service

If you’d like to speak to a representative about your order, please call 646-661-4111 or email us at

PONO processes, fulfills, and ships most orders within two to three business days.


All orders $100 and over, within the continental US, ship free.  

Shipping costs for orders less than $100, within the continental US, are $10.00

Orders are shipped via USPS or UPS Ground and should be received within approximately 3-5 business days from your shipping confirmation.

We also offer UPS Express 2nd  Day and UPS Express Overnight shipping for a fee. Please note that shipping fees will not be refunded in the event of a return. This service is also available to Hawaii, Alaska, Puerto Rico and Canada.  

All orders shipped internationally are subject to additional charges such as duty, taxes and fees. These charges are not associated with and are to be paid by the customer upon delivery.


Once we ship your order, you assume the risk of loss and title, and you are responsible for any and all additional taxes, duties, and customs-related charges. If you decide to refuse your order, you are also responsible for any and all additional expenses incurred, including but not limited to taxes and duties. Typically, we deduct these costs from refunds.


We will accept returns for exchange or refund on any non-sale, unworn items within 14 days of receipt of your order.  After 14 days, returns will be accepted at the discretion of and may only be returned for store credit.

Returns are shipped at the customer’s expense. We recommend that you insure the package and receive a tracking number. Refunds are issued after goods are received and inspected.

Return of sale items will be for store credit only.

Final Sale items may not be returned.

We quality control-check each item before sending it. In the unlikely event that you receive a damaged item, please contact us immediately to arrange the return and replacement of that item. Please call us at 646-661-4111 or email us at

Returns should be shipped to:

PONO by Joan Goodman
218 East Park Avenue, #206
Long Beach, NY 11561


To care for your PONO jewelry, gently wipe with a soft cloth and store in your PONO bag.

Please avoid contact with water, lotions, perfume, hairspray, other chemicals and excessive perspiration as this can cause changes in the material.

Extreme temperature changes can effect the quality of our pieces and cause color change and/or internal cracking.

Resin, crystal and shell may break if dropped on hard surfaces…please handle with care.


Bracelet measurements are all taken at the widest point. Measurements may be rounded up or down.

Certain items are hand sculpted; therefore, sizes may vary.

Necklace measurements do not include the adjustable chain and lobster claw. All measurements are approximate.